IT Service Management (ITSM) is a framework for managing and delivering IT services to meet business needs. It focuses on providing high-quality, cost-effective services that are aligned with business objectives. On the other hand, IT Governance is the process of aligning IT strategy with business goals and monitoring the implementation of IT services to ensure that they are meeting the needs of the business.
Mathias Sallé’s paper titled “IT Service Management and IT Governance: Review, Comparative Analysis and their Impact on Utility Computing” explores the relationship between ITSM, IT Governance, and utility computing. The paper provides a comprehensive review of the two frameworks, highlighting their similarities, differences, and how they complement each other.
The paper also examines the impact of ITSM and IT Governance on utility computing, which is a model of delivering computing resources as a utility, similar to electricity or water. The author argues that ITSM and IT Governance can help organizations effectively manage utility computing services, ensuring that they are aligned with business objectives, cost-effective, and of high quality.
The paper concludes that ITSM and IT Governance are essential for successful utility computing implementations. They provide a framework for managing and delivering IT services that meet business needs while ensuring that IT resources are utilized effectively. As such, organizations should prioritize ITSM and IT Governance when implementing utility computing services.