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Kasper Zülow

Would you use ChatGPT as your professional development coach? The Good, the Bad and the Ugly of ChatGPT in professional Learning & Development?

ChatGPT has landed and it has sent large shockwaves through many industries. One particular industry where it’s gaining popularity is corporate Learning & Development (L&D). But how effective is it as a professional development coach? Let’s look at the good, bad and ugly of using ChatGPT for professional learning & development. Find out why some are hailing it as a revolutionary addition to the L&D world while others remain unconvinced.

Side note before we start:

The main body of each section was written by ChatGPT, with minor edits by me as well as a Grammarly review. The level of editing made is noted at the end of each section. 

I tried to have ChatGPT write the headers/ architecture of the article but found the content generic. I have seen other people overcome this issue with more advanced training in the ChatGPT system, but it requires a large database of existing content.  

The Good

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Photo by Volkan Olmez on Unsplash

A new level of personalization.

ChatGPT will revolutionize professional learning and development in the tech sector by making it more personalized. It’s artificial intelligence-driven system allows individuals to have conversations with virtual mentors, providing tailored feedback on any job-related questions they may have. This helps professionals understand their specific strengths and weaknesses while also guiding them through goal setting, career mapping, and other skill improvement strategies. With its natural language processing capabilities, ChatGPT can provide customized suggestions for continued growth based on a person’s unique interests and goals. Additionally, its AI-powered chatbot can help users identify areas of opportunity within their field that could lead to promotions or new roles down the line. By using ChatGPT to gain insights into industry trends as well as individual performance data points like job satisfaction scores, tech workers can make better decisions about how best to pursue their desired ambitions while staying up-to-date with relevant topics in their space.

Personal goals and lessons will incorporate team and company goals, with changes made in real-time.

ChatGPT enables teams to easily incorporate company and team goals while personalizing the learning experience of each individual employee. With ChatGPT, companies can create customized lessons tailored to their specific needs and objectives. These lessons are able to respond dynamically to the user’s responses, allowing for specialization and adaptation as needed. This feature ensures that employees gain and maintain knowledge pertinent to the overall strategy and direction of the company. Additionally, it can measure the progress of each individual worker in order to further develop their understanding of the required skills and topics. ChatGPT, therefore, simplifies the process of incorporating team and company goals into the training process. Its interactive and adaptive nature helps ensure that everyone involved in the project gains the necessary knowledge essential to achieving the desired outcome. Furthermore, its flexibility and ability to adapt to changing situations makes it a great asset for organizations operating in complicated or ever-evolving environments. Overall, ChatGPT has the potential to revolutionize the way tech companies approach professional learning and development by making it more efficient, effective, and sustainable.

Feedback will be fed into your learning program, in real-time.

ChatGPT can help professional learning and development within the tech sector by offering personal feedback on each lesson. This allows lessons to be tailored to the individual, making them more relevant and useful for learners. The chatbot’s natural language processing capabilities allow for a conversational, real-time interface that increases engagement with the material. The ability to document and track progress makes it easier to monitor improvement in skills over time. ChatGPT also opens up opportunities for additional one-on-one mentoring from experienced professionals. By providing personalised feedback, it enables individuals to improve their knowledge and skills much faster than traditional methods of instruction.

Knowledge sharing is going to get a lot easier, and faster. 

ChatGPT enables companies to quickly and easily share knowledge internally. It allows users to ask questions of the collective wisdom of their colleagues, enabling them to find answers or solutions in a fraction of the time it would take for traditional methods such as searching through documents or contacting other employees. ChatGPT also provides an interactive platform for employees to discuss ideas and collaborate on projects, allowing for greater levels of innovation and productivity. Additionally, ChatGPT’s AI-powered search engine automatically captures key information from conversations and creates a searchable archive that can be used to quickly access important data. By using ChatGPT’s solution, organizations can virtually eliminate barriers to communication between departments, further facilitating collaboration and streamlining the process of sharing essential knowledge.

The bad

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Photo by Hello I’m Nick on Unsplash

Chat style interactions are in, but free-text is still a user challenge

Tech industry professionals love the convenience and speed of chat systems like Slack or Microsoft Teams, however, many users have a distaste for using free-text fields in response to questions. Instead, they prefer the simplicity of using emoji or button-type responses as it allows them to express themselves quickly without having to type out their thoughts. 

Consider this question: How was your week?

You can either write a text response, or just click one of 5 emoji’s. 

Many of the tech professionals I speak with prefer the emoji response format as it requires less thought. Also, within the Europe tech scene, English is normally a second language, 

The stigma: Are people ready to fully let a computer take control? History suggests we are not. 

The stigma associated with people interacting with chat-bots often comes from a history of distrust in an artificial intelligence. Many worry that the technology is not advanced enough to understand them, or they are worried about privacy and data harvesting. Despite advances in AI and machine learning, many people still prefer to interact with real people as it seems more natural and trustworthy. 

People may be hesitant to talk to a chatbot because it lacks the emotional connection of human conversation. Ultimately, the long-term outcome remains to be seen, but at least for now people still prefer to interact with other people over robotic counterparts.

Editing level: None!

Content was already a commodity, now generating quality content just became so much easier, so expect more!

The rise of social media has made content a commodity, and the corporate learning and development industry is no exception, with vast amounts of content being generated by those in the industry. The rise of LinkedIn/ business influencers has only added to the noise. 

However, with ChatGPT, creating quality content is now much easier than ever before. As a result, there will be an increase in generic, low-value content being produced which may not hold much educational value or benefit learners. Organizations need to be aware of two things moving forward:

  • Ensure they are investing in quality content that adds real value to their employees’ development.
  • Ensure L&D is being done through a system that drives long-term engagement. A lot of companies exist with high libraries. They make a big splash when they first arrive at a company, but usage dies away and engagement drops to 1-2% long term. 

The Ugly

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Photo by Sarah Kilian on Unsplash

The ability to absorb data WILL run into privacy issues, especially here in Europe. 

AI has the capability of taking in massive amounts of data and translating it into useful information. This could mean anything from analyzing customer behavior, creating accurate predictions about future trends, and providing quick solutions to existing problems. However, this powerful technology also brings up questions of privacy, especially when companies are using AI to gain access to personal emails or chat conversations. With GDPR regulations in Europe, there is an added layer of protection for how personal data is used and stored. Companies need to be aware of these laws and only use AI within their boundaries so as not to violate the rights of the individuals whose data they are accessing. By understanding the power of AI and respecting user privacy, organizations can benefit greatly from machine learning capabilities while still protecting their customers.

There is a sad, ugly history of chatbots once they are connected to the internet/ allowed to be trained by the masses.

Chatbots have come a long way since they were first introduced to the public. Unfortunately, their journey has not been without controversy and issues. Reports of chatbots being trained by the public to be racist, sexist, and generally offensive and hurtful have become increasingly common. What’s worse is that these chatbots can go undetected in online conversations, spreading such negative messages and attitudes with no one ever knowing it was a machine behind it all. This has made many wary of using and interacting with such artificial intelligence, creating a sad and ugly history for chatbot technology.


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Image by DALL-E from OpenAI

ChatGPT is a game changer: so get ready for an industry shake-up!

ChatGPT offers richer, more interactive learning experiences that can be integrated seamlessly into workplace training programs. With its powerful AI-driven capabilities, ChatGPT promises to revolutionize how people share knowledge and skills, and how technology companies develop their staff. For those in the L&D industry, ChatGPT represents an exciting opportunity to create engaging and effective learning initiatives. With its ability to tailor content and deliver personalized learning paths, ChatGPT offers a unique solution for sophisticated tech-based training. The potential of this game-changing platform is clear – get ready for a shake-up in the learning and development industry!

Editing level: none!

Companies still rely on people, and that will never change.

Companies still rely on people to create and maintain relationships with customers, develop innovative products and services, manage operations in a cost effective manner, provide meaningful input and collaboration across teams, and solve problems quickly and efficiently. People are essential components in day-to-day operations such as marketing, customer support, product development, sales, HR, legal and finance. Companies need skilled employees that can work together effectively to identify new opportunities and strategies for growth; assess and improve existing processes, procedures and systems; inspire creativity and foster innovation; and generate positive energy and motivation amongst the team. People will always be needed to bring their ideas, passion, and enthusiasm to businesses.

No-Code/ low code tech experts will be a new force in L&D.

No-Code/ Low Code technology experts will revolutionize corporate learning and development by creating digital tools to create, manage, and deliver content. This new force in Corporate Learning & Development will replace people whose primary job was to write content or training material. They can quickly use existing technology to build custom courses, mobile apps, and interactive experiences. These systems are highly efficient and allow businesses to scale their instructional design capabilities while reducing costs. Additionally, they can be used to automate the delivery of content and track learner progress more effectively. No-Code/ Low Code tech experts will be an invaluable asset to any business’s Learning and Development program.

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Kasper Riis Zülow