You will assess an SAP Customer Case Study to understand the customer’s organization, business objectives and technology landscape. Following the assessment instructions, you’ll use a template to complete and submit a Customer Journey Map Plan explaining how you will collaborate with other SAP professionals to prepare the customer for the analysis and design phase. Then you’ll summarize your Customer Journey Map Plan approach in a short precis or by recording a video to present to the customer. To put your learning into practice you’ll review the assessment submission of two (2) peers using the peer review rubric provided.
Learning Objectives
- Assess an SAP project case study to understand the customer’s organization, business objectives and technology landscape
- Create a Customer Journey Map Plan explaining how they will prepare the customer for the analysis and design phases of the case study project
- Create a short precis or record a video to summarize and present their Customer Journey Map Plan approach to the customer
- Analyze and grade two (2) peer submissions of the Case Study assessment and precis/video
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